Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Your delivery costs cannot be refunded. Refund is the same as the order paid.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@therainbowboxstore.com.
If your return is accepted instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@therainbowboxstore.com.
Damages and issues
All of our products are carefully checked before they are lovingly packaged.
If for any reason your item is faulty or has been damaged in transit please get in touch immediately via info@shineonyou.co.uk attaching an image of the item in the email will speed the process along. Please do this within 24 hours of receiving your item.
If it has been 24 hours since the delivery date, we cannot assist, and the products are considered as "misuse by the buyer".
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@therainbowboxstore.com.